Terms of Service

Effective Date: July 8, 2026  |  Last Updated: July 8, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Papa Ginos ("Company," "we," "us," or "our"), governing your access to and use of the website located at papaginosnew.rest (the "Website"), including all content, features, services, and functionality offered on or through the Website.

By visiting our Website, placing an order, creating an account, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, including our Privacy Policy, which is incorporated herein by reference. These Terms apply to all visitors, users, and others who access or use the Website.

If you are accessing or using the Website on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, "you" and "your" will also refer to that entity.

You must be at least 18 years of age or the age of majority in your jurisdiction of residence to use our services. By using the Website, you represent and warrant that you meet this age requirement. If you are under 18, you may only use our Website under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

2. Description of Services

Papa Ginos is a food service business operating in the United States. Through our Website at papaginosnew.rest, we offer the following services:

• Online Food Ordering: Customers may browse our menu, customize orders, and place orders for pickup or delivery through our Website.
• Menu Information: We provide detailed descriptions, pricing, and nutritional information for our food and beverage offerings.
• Delivery Services: Depending on your location, we may offer direct delivery or delivery facilitated through third-party delivery partners.
• Loyalty and Rewards Programs: We may offer rewards, promotions, and loyalty programs for registered users.
• Catering Services: We may offer catering options for events, parties, and corporate orders through our Website or by direct contact.
• Customer Support: We provide customer service for order inquiries, complaints, and general questions related to our food and services.
• Gift Cards and Promotions: We may offer digital or physical gift cards, discount codes, and special promotional offers.
• Account Management: Registered users may manage their personal profiles, saved addresses, order history, and payment preferences.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of services.

Availability of certain services, menu items, and promotions may vary by location, date, or time. We make no guarantee that any particular menu item or service will be available at all times. Menu items, prices, and availability are subject to change without notice.

3. User Accounts and Registration

To access certain features of our Website, including the ability to place orders, save preferences, and participate in loyalty programs, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information during the registration process.
• Maintain and promptly update your account information to keep it accurate, current, and complete.
• Maintain the security and confidentiality of your account password and not share it with any third party.
• Notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security.
• Accept responsibility for all activities that occur under your account, whether or not you authorized such activities.

We reserve the right to terminate, suspend, or refuse service to any account at our sole discretion, including if we believe the information you have provided is inaccurate, false, or incomplete, or if you have violated any provision of these Terms.

You may not create multiple accounts for the purpose of abusing promotional offers, rewards, or any other feature of our services. You may not transfer your account to any other person without our prior written consent.

4. User Obligations and Prohibited Activities

By using our Website and services, you agree to use them only for lawful purposes and in a manner consistent with these Terms, all applicable federal, state, and local laws and regulations. You are solely responsible for your conduct and any data, text, content, or information you submit, post, or display on the Website.

4.1 User Obligations

You agree to:

• Provide truthful and accurate information when placing orders, creating accounts, or interacting with our services.
• Comply with all applicable laws and regulations in your jurisdiction when using our services.
• Pay all applicable charges, taxes, and fees associated with your orders and account activity.
• Use our services only for your personal, non-commercial purposes unless expressly authorized otherwise.
• Ensure that any delivery address or pickup information you provide is accurate and complete.

4.2 Prohibited Activities

You agree that you will NOT:

• Use the Website for any unlawful purpose or in violation of any local, state, federal, or international laws or regulations.
• Attempt to gain unauthorized access to any portion of the Website, other accounts, computer systems, or networks connected to the Website through hacking, password mining, or any other means.
• Use automated tools, scripts, bots, scrapers, crawlers, or any other automated means to access, collect, or interact with the Website without our express written permission.
• Post or transmit any material that is fraudulent, defamatory, harassing, threatening, abusive, or otherwise objectionable.
• Introduce any viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful or technologically destructive material.
• Engage in any conduct that restricts or inhibits any other user's use or enjoyment of the Website.
• Use our intellectual property, trademarks, or proprietary information without our express written consent.
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity.
• Submit false or fraudulent orders, claims, or refund requests.
• Abuse, exploit, or attempt to circumvent any promotional offer, discount, loyalty program, or coupon code.
• Collect or harvest any personally identifiable information from the Website, including account names and email addresses.
• Engage in any form of unsolicited commercial communication (spam) through our Website or using information obtained from our Website.
• Violate or attempt to violate the security or integrity of any network, system, or server connected to our Website.

Violations of these prohibited activities may result in immediate termination of your account and access to our services, and we reserve the right to report such violations to applicable law enforcement authorities.

5. Intellectual Property Rights

The Website and its entire contents, features, and functionality — including but not limited to all information, software, text, displays, images, video, audio, logos, trademarks, trade names, service marks, graphics, and the design, selection, and arrangement thereof — are owned by Papa Ginos, its licensors, or other providers of such material, and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, non-commercial use. This license does not include the right to:

• Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from our Website.
• Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.
• Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Website.
• Access or use any portion of the Website for commercial purposes, including selling or offering for sale any products or services based on material from our Website.

The Papa Ginos name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Papa Ginos or its affiliates or licensors. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

If you believe that any content on the Website violates your intellectual property rights, please contact us at [email protected] with a detailed description of the alleged infringement.

6. Orders, Pricing, and Payment Terms

6.1 Order Placement

When you place an order through our Website, you are making an offer to purchase products subject to these Terms. We reserve the right to accept or decline any order at our sole discretion. An order is not confirmed until you receive an order confirmation via email or through the Website interface.

6.2 Pricing

All prices displayed on our Website are in U.S. Dollars (USD) and are subject to change without notice. Prices may vary by location. We strive to display accurate pricing, but errors may occur. In the event of a pricing error, we reserve the right to cancel orders placed at the incorrect price and notify you accordingly.

Sales tax and other applicable taxes will be calculated and added to your order total at checkout based on applicable state and local tax laws at the delivery or pickup location.

6.3 Payment Methods

We accept various payment methods as displayed on our Website, which may include major credit cards, debit cards, digital wallets, and other electronic payment methods. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided.
• The payment information you provide is accurate and complete.
• You authorize us to charge your payment method for the total amount of your order, including applicable taxes and fees.

6.4 Cancellations and Refunds

Once an order has been submitted and accepted, cancellations may not be possible as our food preparation may have already begun. Refund eligibility is determined on a case-by-case basis in accordance with our applicable refund policy. If you have concerns about an order, please contact us promptly at [email protected].

6.5 Delivery Terms

Delivery availability, timeframes, and fees may vary based on your location. Estimated delivery times are approximations and not guarantees. We are not responsible for delays caused by circumstances beyond our reasonable control, including traffic conditions, inclement weather, or third-party delivery service issues.

7. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or applications that are not owned or controlled by Papa Ginos. We have no control over and assume no responsibility for the content, privacy policies, terms of service, or practices of any third-party websites or services.

We strongly advise you to read the terms and conditions and privacy policy of any third-party website you visit. Your use of third-party websites is at your own risk and governed solely by the terms of those websites.

We may partner with third-party delivery services to fulfill your orders. Your use of such third-party delivery services may be subject to additional terms and conditions imposed by those third parties. We are not responsible for the actions, omissions, or policies of third-party delivery partners.

8. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. PAPA GINOS EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, VIRUS-FREE, OR FREE OF OTHER HARMFUL COMPONENTS.
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT ON THE WEBSITE.
• WARRANTIES THAT ANY ERRORS IN THE WEBSITE WILL BE CORRECTED.

We make no warranty or representation that the Website will meet your requirements, that results obtained from the use of the Website will be accurate or reliable, or that the quality of any products, services, information, or other material purchased or obtained through the Website will meet your expectations.

Allergen and Nutritional Information Disclaimer: While we strive to provide accurate nutritional and allergen information, we cannot guarantee that such information is free from errors, and our food products may be prepared in facilities where allergens are present. Customers with severe food allergies should exercise caution and contact us directly before placing an order.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PAPA GINOS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUBSIDIARIES, AFFILIATES, LICENSORS, SERVICE PROVIDERS, SUBCONTRACTORS, SUPPLIERS, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES.
• LOSS OF PROFITS, REVENUE, BUSINESS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES.
• DAMAGES ARISING FROM YOUR USE OF, OR INABILITY TO USE, THE WEBSITE OR SERVICES.
• DAMAGES ARISING FROM ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN.
• DAMAGES ARISING FROM INTERRUPTIONS, ERRORS, DEFECTS, DELAYS IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, OR LINE OR SYSTEM FAILURES.
• DAMAGES ARISING FROM THE ACTIONS OR OMISSIONS OF THIRD-PARTY SERVICE PROVIDERS OR DELIVERY PARTNERS.

IN JURISDICTIONS WHERE THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES IS NOT ALLOWED, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PAPA GINOS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Papa Ginos and its officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service.
• Your use of the Website or services, including any data or content you transmit or receive.
• Your violation of any rights of a third party, including intellectual property rights, privacy rights, or contractual rights.
• Your violation of any applicable laws, rules, or regulations, including federal, state, and local laws of the United States.
• Any misrepresentation you make or have made in connection with your use of our services.
• Any actual or alleged infringement of any intellectual property or proprietary rights resulting from your use of our services.
• Any content you submit, post, transmit, or otherwise make available through the Website.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such case, you agree to cooperate fully with our defense of such claims. You shall not settle any claim without our prior written consent.

11. Governing Law and Jurisdiction

These Terms of Service and any disputes arising out of or related to these Terms or the use of our Website and services shall be governed by and construed in accordance with the laws of the United States of America and the applicable state laws, without regard to conflict of law principles.

To the extent that any action is brought in court, you agree that such action shall be filed and litigated exclusively in the federal or state courts of competent jurisdiction located in the United States. You hereby consent to personal jurisdiction and venue in such courts and waive any objection to the exercise of jurisdiction over you by such courts or to venue in such courts.

Our services are intended for use by residents of the United States. We make no representation that our Website or services are appropriate or available for use in locations outside the United States. If you access our Website from outside the United States, you do so at your own risk and are responsible for compliance with local laws of your jurisdiction.

These Terms are subject to applicable United States federal law, including but not limited to the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce. For users in California, additional rights and obligations may apply pursuant to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the California Consumer Protection laws, and other applicable California state statutes.

12. Dispute Resolution

12.1 Informal Resolution

Before initiating any formal legal proceedings, we encourage you to contact us first to seek an informal resolution. If you have a dispute or concern, please contact us at [email protected] and describe your concern in detail. We will make a good-faith effort to resolve your dispute within thirty (30) days of receiving your written notice.

12.2 Binding Arbitration

IF THE INFORMAL DISPUTE RESOLUTION PROCESS DESCRIBED ABOVE DOES NOT RESOLVE YOUR CLAIM, YOU AND PAPA GINOS AGREE TO RESOLVE ALL CLAIMS, DISPUTES, OR CONTROVERSIES ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES THROUGH FINAL AND BINDING ARBITRATION, EXCEPT AS PROVIDED BELOW.

The arbitration shall be conducted by a recognized arbitration provider under its applicable rules and procedures. The arbitration shall be conducted in English in the United States. The arbitrator shall have authority to award any remedy that a court of competent jurisdiction could order or grant, including monetary damages, injunctive relief, and declaratory relief.

12.3 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND PAPA GINOS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of class or representative proceeding.

12.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information. Nothing in this section shall limit either party's right to file a complaint with federal, state, or local regulatory agencies or consumer protection bodies.

12.5 Waiver of Jury Trial

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND PAPA GINOS EACH WAIVE ANY RIGHT TO A JURY TRIAL IN CONNECTION WITH ANY ACTION OR LITIGATION IN ANY WAY ARISING OUT OF OR RELATED TO THESE TERMS.

13. Term and Termination

These Terms of Service shall remain in full force and effect while you use the Website or maintain an account with us. We reserve the right to terminate or suspend your account and access to our services at any time, with or without cause, with or without notice, at our sole discretion, including if we believe:

• You have violated any provision of these Terms.
• You have engaged in fraudulent, deceptive, or illegal activity.
• Your continued use of the services may harm Papa Ginos, its users, or third parties.
• Your account has been inactive for an extended period of time.
• We are required to do so by law or by a court or governmental authority.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Upon termination, your right to use the Website and services will immediately cease.

Upon termination of these Terms, whether by you or by us, the following provisions shall survive: Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Governing Law, Dispute Resolution, and any other provisions that by their nature should survive termination.

We shall not be liable to you or any third party for any termination of your account or access to our services.

14. Changes to Terms of Service

We reserve the right, at our sole discretion, to modify, revise, update, or replace any part of these Terms of Service at any time. Changes will be effective immediately upon posting to the Website, unless we indicate otherwise. The "Last Updated" date at the top of these Terms will reflect when changes were made.

We will make reasonable efforts to notify you of material changes to these Terms by:

• Posting a notice on our Website homepage or in a prominent location on the Website.
• Sending an email notification to the email address associated with your account (if you have registered an account).
• Displaying an in-app or on-site notification when you next use our services.

Your continued use of our Website and services after the posting of any changes constitutes your acceptance of those changes. If you do not agree to the modified Terms, you must discontinue use of the Website and services. We encourage you to review these Terms periodically to stay informed of any updates.

If we make changes that materially reduce your rights or increase your obligations, we will make commercially reasonable efforts to provide at least thirty (30) days' advance notice before such changes take effect, where required by applicable law.

15. Privacy Policy

Your use of our Website and services is also governed by our Privacy Policy, which describes how we collect, use, share, and protect your personal information. Our Privacy Policy is incorporated into these Terms of Service by reference. By using our Website, you consent to the collection and use of your information as described in our Privacy Policy.

We are committed to protecting your privacy in accordance with applicable U.S. law, including the FTC Act and, where applicable, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). California residents may have additional rights regarding their personal information, including the right to know, delete, correct, and opt out of certain uses of their personal data.

16. Food Safety and Allergen Notice

Papa Ginos takes food safety seriously and complies with all applicable federal and state food safety regulations, including requirements set forth by the U.S. Food and Drug Administration (FDA) and applicable state and local health authorities. However, we cannot guarantee that our products are free from all allergens, cross-contamination, or other food safety concerns.

If you have food allergies, dietary restrictions, or specific nutritional concerns, we strongly encourage you to:

• Review our allergen and nutritional information carefully before placing an order.
• Contact us directly at [email protected] to discuss your specific dietary needs.
• Consult with a healthcare professional if you have severe allergies or dietary restrictions.

Common allergens including but not limited to gluten, dairy, eggs, nuts, soy, and shellfish may be present in our food preparation areas. We do not assume liability for allergic reactions or adverse health outcomes resulting from the consumption of our products.

17. Force Majeure

Papa Ginos shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, floods, earthquakes, or extreme weather conditions.
• Acts of war, terrorism, riots, civil unrest, or government actions.
• Labor strikes, lockouts, or other industrial disputes.
• Pandemics, epidemics, or public health emergencies.
• Failures of third-party service providers, internet service providers, or utility companies.
• Supply chain disruptions or shortages of essential materials or ingredients.

In the event of a force majeure event, we will notify you as soon as reasonably practicable and will resume performance as soon as the force majeure event has ended or been mitigated.

18. Severability

If any provision of these Terms of Service is held to be invalid, illegal, void, or unenforceable by a court of competent jurisdiction or arbitrator, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms. Any waiver by Papa Ginos of any breach of these Terms shall not be deemed a waiver of any subsequent breach of the same or any other provision.

The failure of Papa Ginos to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless explicitly acknowledged and agreed to by us in writing. No waiver shall be effective unless made in writing and signed by an authorized representative of Papa Ginos.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by us on the Website, constitute the entire and exclusive agreement between you and Papa Ginos regarding your use of the Website and services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Website and services.

These Terms may not be modified by you except as expressly provided herein. No course of dealing between the parties or custom or practice of the parties will modify these Terms.

20. Assignment

You may not assign or transfer these Terms, or any rights or obligations herein, without the prior written consent of Papa Ginos. Any attempted assignment without such consent shall be null and void. Papa Ginos may freely assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of assets. These Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

21. Electronic Communications

By using our Website and services and providing your email address, you consent to receive electronic communications from Papa Ginos. These communications may include notices about your account, order confirmations, promotional offers, and other information. You agree that any notices, agreements, disclosures, or other communications we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

You may opt out of receiving promotional emails by following the unsubscribe instructions included in such emails or by contacting us at [email protected]. Please note that even if you opt out of promotional communications, we may still send you transactional and administrative emails related to your orders and account.

22. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, our services, or any other matter related to Papa Ginos, please do not hesitate to contact us using the following information:

We will make reasonable efforts to respond to all inquiries within five (5) business days. For urgent matters related to active orders, please indicate the urgency in your email subject line to expedite our response.